Adam Galinsky

But she miraculously and remarkably landed the plane with no further injuries. And we can see these three elements come into bear. The first thing that she recognized was, as she described it, she said the plane wanted to descend, so we let it do what it wanted to do and we descend it. Now, that's fine. That's great.

She's a great pilot, but she recognized that when there's a hole in a plane and you're descending, the passengers probably think that plane is going down. She got on the intercom and she gave them what I call an optimistic why, this vision for what was happening. She said 10 simple words. The passengers commented afterwards that it literally transformed the entire cabin from

She's a great pilot, but she recognized that when there's a hole in a plane and you're descending, the passengers probably think that plane is going down. She got on the intercom and she gave them what I call an optimistic why, this vision for what was happening. She said 10 simple words. The passengers commented afterwards that it literally transformed the entire cabin from

She's a great pilot, but she recognized that when there's a hole in a plane and you're descending, the passengers probably think that plane is going down. She got on the intercom and she gave them what I call an optimistic why, this vision for what was happening. She said 10 simple words. The passengers commented afterwards that it literally transformed the entire cabin from

just abject fear to hope and possibility. She said, we are not going down. We are going to Philly, right? And so she gave them a why and a where and where they were headed. Now, if you listen to her on the intercom, she is the most calm. They're like, is your plane on fire? She's like, no, but there is a hole in it. It's pretty damaged, just very matter of fact.

just abject fear to hope and possibility. She said, we are not going down. We are going to Philly, right? And so she gave them a why and a where and where they were headed. Now, if you listen to her on the intercom, she is the most calm. They're like, is your plane on fire? She's like, no, but there is a hole in it. It's pretty damaged, just very matter of fact.

just abject fear to hope and possibility. She said, we are not going down. We are going to Philly, right? And so she gave them a why and a where and where they were headed. Now, if you listen to her on the intercom, she is the most calm. They're like, is your plane on fire? She's like, no, but there is a hole in it. It's pretty damaged, just very matter of fact.

And when she landed, she was immediately evaluated by EMTs. And one of them said to her, how did you get through security?" She looked at him puzzled like, what are you talking about? He said, how did your nerves of steel not set off the security alarms? You're completely calm. Your heart rate is normal. Your physiology is normal. She was that exemplar of desired behavior.

And when she landed, she was immediately evaluated by EMTs. And one of them said to her, how did you get through security?" She looked at him puzzled like, what are you talking about? He said, how did your nerves of steel not set off the security alarms? You're completely calm. Your heart rate is normal. Your physiology is normal. She was that exemplar of desired behavior.

And when she landed, she was immediately evaluated by EMTs. And one of them said to her, how did you get through security?" She looked at him puzzled like, what are you talking about? He said, how did your nerves of steel not set off the security alarms? You're completely calm. Your heart rate is normal. Your physiology is normal. She was that exemplar of desired behavior.

She was a calm, the eye of the hurricane, but courageous protector of the people on that passenger. Then, before she left the plane, She walked row by row and looked every passenger in the eye and made sure they were okay. Afterwards, she commented, she's like, I'm still surprised that more reporters have commented on what I did after the plane landed

She was a calm, the eye of the hurricane, but courageous protector of the people on that passenger. Then, before she left the plane, She walked row by row and looked every passenger in the eye and made sure they were okay. Afterwards, she commented, she's like, I'm still surprised that more reporters have commented on what I did after the plane landed

She was a calm, the eye of the hurricane, but courageous protector of the people on that passenger. Then, before she left the plane, She walked row by row and looked every passenger in the eye and made sure they were okay. Afterwards, she commented, she's like, I'm still surprised that more reporters have commented on what I did after the plane landed

going row by row than what it took to fly this crippled plane. And that shows that she was this inspiring mentor, right? She was empathizing and taking care of the people and encouraging them and making sure that they were okay. And so these are these three elements about how to do that.

going row by row than what it took to fly this crippled plane. And that shows that she was this inspiring mentor, right? She was empathizing and taking care of the people and encouraging them and making sure that they were okay. And so these are these three elements about how to do that.

going row by row than what it took to fly this crippled plane. And that shows that she was this inspiring mentor, right? She was empathizing and taking care of the people and encouraging them and making sure that they were okay. And so these are these three elements about how to do that.

I think that's also true. I think that one of the things that I've discovered about inspiring leaders, people who are more inspiring more of the time, not always inspiring, they're occasionally infuriating, is that they've really set up practices or habits for how to be a better person, essentially. They've tried to embed them into their daily lives. Let me give you just one example of this.

I think that's also true. I think that one of the things that I've discovered about inspiring leaders, people who are more inspiring more of the time, not always inspiring, they're occasionally infuriating, is that they've really set up practices or habits for how to be a better person, essentially. They've tried to embed them into their daily lives. Let me give you just one example of this.

I think that's also true. I think that one of the things that I've discovered about inspiring leaders, people who are more inspiring more of the time, not always inspiring, they're occasionally infuriating, is that they've really set up practices or habits for how to be a better person, essentially. They've tried to embed them into their daily lives. Let me give you just one example of this.

which is one of the things that we can do to really lift people into the clouds is that especially when we're in positions of leadership because i actually coined a phrase that called the leader amplification effect that everything we do as a leader good and bad, small and big, gets amplified, and then its impact is intensified on us.