Ajay 'AJ' Aluri

you know, quick AI chatbot, and you would do all that.

And it would have a conversational AI.

When you pick your phone, you won't need to wait.

You directly go into a customer service agent talking to you, and that agent is a conversational AI.

You will go into it.

But in a luxury, upper upscale, upscale, yes, you will have an option for high-touch service as well.

So the beauty of a hospitality is, you know, my philosophy is, you know, we are in the hospitality industry.

We never want to take away that human essence of hospitality.

But we are also at the age where there is a demographic changes.

You know, people prefer that high tech services because as they are adopting AI platforms and tools, their expectations of service is also changing.

And that is one reason you want to have that high tech elements to it.

So you kind of set the expectations, but never, never give away that high touch experience that you're looking for.

Because end of the day, when people come to your property, your resorts and restaurants and so on and so forth,

What do they expect?

They expect that human customer service, that service quality.

And that is something you can do better if you can integrate high-tech and balance it in a very good way.