Ajay 'AJ' Aluri

Sometimes you cannot train a human to know most everything and everywhere.

including multilingual.

This particular service bot can talk 50 plus languages at an advanced level.

So just think about that.

You know, the multilingual, the database, the ability to connect with the PMS systems, the property management systems, that is where the future is going.

Because you can do that with AI concierge, with a service robot or a conversational AI bot as part of your app, as part of your website.

It sounds like cool technology, but how do the customers respond to it?

So most of the customers obviously prefer instant experiences.

And that is exactly where we're going.

You know, people are using Gen AI platforms where they get these responses right away.

And if you're waiting on a customer call, like, you know, a customer service call for more than two, three minutes, people are frustrated.

So there is like...

change in expectations on how customers are expecting things to happen right away.

And if you're in the AI concierge, they want you to give you that answer right away.

A lot of times, they are not well-trained.

They don't know exactly how to present these things.

That's why service robots and computational AI can give you better experiences than the actual employees, right?

Especially when you go into late nights, when you go into off times, right?

This is where

From my experience, I'm surprised the hardware growth in the last just two, three years with terms of conversational AI, it's going to change really drastically in how we can integrate that with chatbots, websites, and apps, and so on and so forth.