Alan Joyce
speaker
165 appearances
1 recordings
1 series
first heard Jul 2026
last heard 26 Jul
Alan Joyce’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
Nobody knew that there was going to be a rapid rebound.
So you have to make the decision with that knowledge at the time.
That knowledge at the time was the best decision you could make.
Hindsight's great.
If I knew everything that was going to happen later, we wouldn't have made that call.
We wouldn't have had to make that 10,000 people redundant.
We wouldn't have had to do that restructuring that we had at the time.
And we wouldn't have had to make a whole series of tough decisions afterwards.
But unfortunately, we didn't have that foresight.
We didn't have that material when we were making the decision.
And we had to make it with the information we had at the time.
Yeah, and we got that wrong because we were in... I'll explain why we did credits first and I'll say why we got that one wrong at the start.
We had 22 million bookings in the system, I think, at the time.
And when the border started closing down, most airlines, including ourselves, not all airlines, but most, reverted to credits as a way of managing it.
Because every single customer issue was different.
Some customers may have had expired credit cards.
Some customers may have half an itinerary used.
Some customers had their bookings through travel agents, so we didn't hold the credit card details.
A lot of the international bookings were there.
So it was extremely complex.
Showing 41–60 of 165 · page 3 of 9
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