Alan Wheatley
speaker
94 appearances
1 recordings
1 series
first heard Jan 2022
last heard Jan 2022
Alan Wheatley’s voice in public audio — every appearance, attributed to the second.
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Appearances
And that creates a lot of frustration because it's hard to navigate.
And for customers, it's hard to navigate at a time in which it's very important for you to navigate it well, because the concerns over your health are very, very worrisome.
What we have to do and what we're trying to do at Humana is to make sure that information is flowing freely across the fragmented system such that customers and the providers they rely on to treat them have access to all the data and can look at a member's issues and needs on a holistic basis.
So as you think about some of the investments we've made, you referenced our EPIC partnership earlier in the podcast.
That partnership is all about how do we improve the delivery of care and how do we create opportunities for providers at the point of care when they have the customer sitting in their exam room?
And how do we give the provider all the information they need?
So a member may be going in for a flu shot, but we let the provider know in a directed way that the member hasn't had a colonoscopy or a cancer screening of some type.
And we pour that information into their workflow through their EMR system.
and it comes up into the workflow so that the provider will use it and the provider can address the member needs right then and there.
So that's an example of how we're trying to take a fragmented system that hasn't had the highest satisfaction scores and work across that system by leveraging data and leveraging the technology that exists
to make it less fragmented, to make it more connected and more interoperable.
And then what we can do is we can learn what happened in the exam room more instantaneously and ensure that the member has the proper amount of follow-up care.
Treating patients isn't about just treating their medical condition.
It's about understanding all of their issues, all of the social needs that they may have.
Because a member may need follow-up care, but he or she has no way to get there.
So how do we ensure that we understand that?
And how do we get them the transportation they need to go get the follow-up care?
That the member may have three prescriptions, they can afford none of them.
How do we know what prescriptions they have?
How do we understand some of their socioeconomic issues?
Showing 61–80 of 94 · page 4 of 5
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