Alex Epstein
speaker
366 appearances
2 recordings
2 series
first heard Jan 2025
last heard 28 Apr
Alex Epstein’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Apr 2026 with 1.
Appearances
Good morning, thank you.
Sure.
So Colleen Albrecht, been at Amazon for over 20 years now and joined AWS two years ago.
And I've been on this journey of looking at how can we bring to life some of the operational expertise that we've developed at Amazon into agentic products and put them in the hands of AWS customers.
And today was really sort of great to announce two new products, Connect Decisions, Amazon Connect Decisions, Amazon Connect Talent.
We announced Amazon Connect Health a couple of weeks ago, and this really expands the family of Connect products that we have, adding to Amazon Connect Customer, which is a nine-year-old product that we've been developing.
Yeah, well, let me first start by saying that I think we're early in that journey.
And certainly in my conversations with customers, a lot of what I hear is people looking to automate processes.
Sure.
And so, and to me, what that triggers is that the mental model is looking at how work gets done today and then putting AI to work to do that same process.
And personally, my point of view is that that misses the bigger opportunity.
I think the bigger opportunity is much more transformative.
And we can't assume that how we work today is the sort of gold standard for how we might work when we have this new capability in our hands.
which is to be able to develop fairly complex agentic teammates that can work alongside people in the business.
So we're really going after this mission of how do you develop an agentic teammate, which is in the business with people and is actually transforming how work gets done and do that in a way which is intuitive and natural so that transformation doesn't come with heavyweight change management.
And so we really have gone back to the drawing board and trying to think about how will work happen in a number of different areas, in decision-making within supply and demand planning, in healthcare, in recruiting, and in customer journeys.
Yeah, I think it's a good question.
And certainly in the agentic teammates that we're building, there's a good amount of thought that we put into the observability, the trustworthiness, and an agentic teammate's ability to explain why they've taken some action, why they've come to some
the reasoning that they've gone through.
And an example of that is in Amazon Connect Health.
Showing 1–20 of 366 · page 1 of 19
Next →