Alexandra Carter

If we write down in detail strategies that we've used before, chances are that at least one of those is gonna work for us again.

Now, I just wanna answer a question that some of your listeners may be thinking, which is, you know, Alex, I've never dealt with coronavirus before, you know, or I've never been through this kind of a pandemic.

And that's fine.

None of us has.

But I'm willing to bet that a lot of people have been through situations before where they had to pivot and adapt.

Maybe it was 2008.

Maybe it was another time, you know, in your business or in your life when you went through a time of uncertainty.

And so even if it's not exactly like this situation, look at something similar, write down what you did, and I know you're going to find something to help you here.

And the first question I'm going to tell you that people should ask on every occasion, it's kind of a trick because it doesn't have a question mark on it at all.

It's two magic words, and those words are, tell me.

It's amazing to me that even as a conflict resolution expert and professional, a few years into my work, I was still coming home and asking my spouse or my child questions like, did you have a good day?

And when you ask somebody a question like that, whether it's an employee or somebody in your home,

What's the answer that you're going to get?

You know, usually it's a, huh?

Yeah.

Okay.

You don't get a lot from that question.

Similar to, you know, when you go in, let's imagine you're going to ask for more salary.

And your first question is, can we increase me by 10%?

Again, what are the possible answers to that?