Allison Pohle

speaker

908 appearances 18 recordings 1 series first heard Apr 2021 last heard Dec 2024

Allison Pohle’s voice in public audio — every appearance, attributed to the second.

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WSJ Your Money Briefing · U.S. Airline Rankings for 2021: Who Handled the Passenger Surge Best? · 31 Jan 2022 podcast

And those categories are on-time arrivals, canceled flights, voice-verified

extreme delays, which means delays 45 minutes or longer, two-hour tarmac delays, mishandled baggage, involuntary bumping, and complaints. voice-verified

So this year, Delta finished in first place, and they had the top spot in five of the seven categories that we look at when we evaluate the airlines. voice-verified

So they reclaimed that spot after Southwest finished in first last year, and this year Southwest fell to third place. voice-verified

And in last this year was JetBlue. voice-verified

There was mixed success. voice-verified

So some airlines really ramped up their schedules and then found that they ran into problems with weather and staffing issues as they were trying to meet demand from customers. voice-verified

Others were a little bit more conservative in the number of flights that they planned. voice-verified

Of course, still had to deal with weather and other staffing challenges as well, but maybe weren't stretched quite as thin. voice-verified

This year, Delta placed first in complaints, meaning they had the fewest. voice-verified

And Southwest was second, very close behind with the fewest rate of complaints. voice-verified

Spirit Airlines finished last, meaning that they had the highest rate of complaints per 100,000 passengers, which is the number that we look at. voice-verified

Across all of the airlines, as with last year, a lot of the complaints that we saw were for refunds or people talking about issues with their flights. voice-verified

Even better, this year they didn't involuntarily bump a single passenger during the 12 months that we looked at. voice-verified

Not involuntarily, not a single one. voice-verified

So I spoke to Delta and they said they take a measured approach to allowing oversales. voice-verified

But the key is they offer incentives for passengers to change their flights voluntarily if need be. voice-verified

And those are monetary incentives. voice-verified

So someone might get an offer when they get to the airport. voice-verified

There will be a certain amount listed that they can take if they'd like to change to a later flight and then change. voice-verified

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