Allison Pohle
speaker
908 appearances
18 recordings
1 series
first heard Apr 2021
last heard Dec 2024
Allison Pohle’s voice in public audio — every appearance, attributed to the second.
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Appearances
If there are passengers at the gate and it's necessary, an agent will make an announcement and try to get volunteers that way.
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So Delta did have the highest rate of passengers voluntarily changing their plans during that 12-month period.
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But Delta says this is a win for the customers who volunteer because they get this added value toward future travel and Delta customers don't get bumped involuntarily.
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This year, American made improvements in the percentage of on-time arrivals that they had compared to other airlines.
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And they had a lower rate of those extreme delays, which are 45 minutes or longer, compared to the other airlines.
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So American Airlines had a pretty difficult month in June due to severe weather.
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I spoke to American's COO, and he said what they did was emphasize their hiring process, making sure it was streamlined.
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So that way they could get their staff in place and be able to stick to the schedule that they set.
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And so he pointed to American's performance over the holidays as an area that showed their signs of improvement.
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So in the month of December, American canceled approximately 1.2% of flights.
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And even Delta canceled about 2.5% because it had to deal with winter weather and Omicron infections among employees.
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In the past year and a half, JetBlue has expanded at airports like Los Angeles International, LaGuardia, and Newark.
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And in the rankings, which cover most of 2021, JetBlue ranked last in extreme delays and two-hour tarmac delays
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and near last in on-time arrivals and complaints.
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A JetBlue spokesman said the airline ramped up its staffing, facilities, and equipment to near pre-pandemic levels faster than other airlines, and there were construction projects at some of the airports I just mentioned where they have expanded service.
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The Northeast also had bad summer weather where the airline has a lot of flights.
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And over the holidays, JetBlue had a large number of Omicron sick calls.
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And they said, especially in the Northeast, where more than 75% of their crew members are based.
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They've learned the importance of staffing, especially with the emergence of variants.
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So a lot of the airlines I spoke to have emphasized how they are hiring more staff to make sure that they can run their schedules into this year, and especially in summer of 2022 when demand is expected to be high.
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