Alyson Shontell
speaker
769 appearances
5 recordings
1 series
first heard Apr 2026
last heard 5 Aug
Alyson Shontell’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 5 in all, peaking in Aug 2026 with 1.
Appearances
And sometimes, whether it's the numbers focus and th th they haven't learned leadership or empathy or some sorts of things, it can not be a great fit.
What was the skill gap that you had to overcome?
Um what was the hardest part?
You can't possibly still.
And how has your communication style evolved?
I love one thing you said about your predecessor too was he recommended like get a private phone, get a private email, don't go out in public, just like bunker down.
And you've done the opposite.
I can attest that you will respond to an email in minutes.
And that's not just me, it's for all of your employees, for your customers, for anyone, your very public email.
What has your style been in communicating externally but also
Really internally.
I mean, you've gotten Delta through some hard times in terms of I mean, any a hundred year old company, and congratulations, you had sort of hundred last year, a huge milestone.
There's going to be kind of near death moments, really scary moments.
And you know, one of them you dug yourself out financially in the early two thousands.
But COVID was a huge moment, difficult for you as a leader, very scary for the employees.
I know you have said you felt like
Job in the Bible, like it was a tough time for you personally.
Your mother, I'm so sorry, had passed.
All like revenue basically seemed like it was evaporating overnight.
You had to refund a bunch of customers for trips they'd never go on.
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