Alyson Shontell
speaker
769 appearances
5 recordings
1 series
first heard Apr 2026
last heard 5 Aug
Alyson Shontell’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 5 in all, peaking in Aug 2026 with 1.
Appearances
I know you're not a credit card CEO per se, but y you definitely have a strong vantage point and view into how credit card companies work.
President Trump recently suggested the idea that we should have a ten percent cap on interest rates for credit cards.
I'm curious what you think about that.
It would impact Delta somewhat, I would imagine, in terms of if Amex takes a hit, you guys would take a hit.
Why should credit card interest rates ever be more than
Ten percent.
Well, as you mentioned, the card is very successful and a lot of it comes back to the fact that um Delta flyers seem very loyal and this is something you've deliberately done over the last ten plus years.
You went away from cheap seats focus and you went for more of the luxury feel, the premium feel, the loyalty feel.
I wanna dig into a little bit about how you've built that feeling where now you're getting twenty percent more
revenue per seat than other airlines.
What goes into creating that brand of trust and loyalty?
Never?
Like th surely there's some lost bags around.
As a 101-year-old company, Delta is the oldest active U.S.
airline.
What started as an aerial crop dusting operation in Macon, Georgia, now serves over 20 million customers a year out of its Atlanta headquarters.
Now, Delta is planning for the next 100 years.
The company recently closed a $330 million investment in Canada-based WestJet, and at the end of 2025, Delta rolled out its new AI power.
Assistant Delta Concierge.
A few years ago, Delta invested $60 million in Joby Aviation, a company currently working on launching an all-electric air taxi.
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