Andrew Hulbert

speaker

859 appearances 1 recordings 1 series first heard Apr 2026 last heard 13 Apr

Andrew Hulbert’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Apr 2026 with 1.

newest first · ▶ plays the moment

And we were experts in everything.

So there's a huge amount of psychology about sales pitching when you're doing tendering.

And we were successful at it.

And at our height, we were winning eight in ten tenders when the industry average is like two in ten at that sort of level.

Well, it did.

And on the service, we had our net promoter score externally validated on two occasions.

The industry average net promoter score in facilities management is minus 10.

And ours was plus 60.

So we were able to evidence externally validated wise that we were better than most of the sector.

And you could speak to our customers because they talk about us.

And that's what net promoter score is for.

So yeah, we had about a 90% retention rate of customers at our height.

And that's how you grow a business.

You win work and you don't lose it.

And then you just keep growing from there.

And because the contracts were five to seven years long, it was pretty hard to lose them unless you were terrible.

And we weren't terrible.

So actually we were doing a lot better than other companies.

Well, as chair of the Institute of Workplace, this is something that we're talking about every day.

What I have seen in reality is Mondays and Fridays are almost not work office days any longer.

Showing 721–740 of 859 · page 37 of 43