Arpy Dragffy Guerrero

speaker

627 appearances 7 recordings 1 series first heard May 2026 last heard 6 Aug

Arpy Dragffy Guerrero’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 7 in all, peaking in Jun 2026 with 3.

newest first · ▶ plays the moment

And what makes each of these so costly for production team is that none of them show up in your telemetry.

Latency looks fine.

Right?

Session lengths look fine.

Your logs show a completed interaction.

But the real world consequences are no longer hypothetical.

KPMG had to pull a report because of hallucinated information that their team accepted without question.

Lathaman Watkins, вона до вород'з мозгіосла фермс.

Submitted a filing with fabricated legal references that AI had invented.

It was delivered with full confidence and perfect formatting.

McDonald's deployed an AI chatbot for customer ordering and the results became

Very public, very fast for all the wrong reasons.

In every one of these cases, the system appeared to be working.

The sessions were completed.

The AI sounded authoritative.

The damage to trust was well underway before anyone on the product team knew that there was a problem.

So we've been following this story in our reporting on productimpactpod.com.

as well as playbooks to improve the value creation of AI in your workplace.

And what our guest today has found through analyzing over a hundred thousand real conversations between users and live AI systems.

Is that seventy nine percent of AI failure is invisible?

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