Arpy Dragffy Guerrero
speaker
627 appearances
7 recordings
1 series
first heard May 2026
last heard 6 Aug
Arpy Dragffy Guerrero’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 7 in all, peaking in Jun 2026 with 3.
Appearances
The user doesn't flag them.
They don't surface in CSAT, no dashboard alert virus.
They just quietly erode trust.
They increase your churn and they limit what the product can become.
My biggest takeaway from this episode is that AI desperately needs more human-centered design and research practices to avoid the silent failures that can haunt your business.
They're happening because we've handed control of building AI to engineers who operate in specifics.
And when you're working with probabilistic products, the nuance of a single word change or a shift in tone can drastically change outcomes and interests for users.
The gap between technical precision and human experience is exactly what this research exposes.
Dr.
Moritz Sudoff
CEO of Big Spin, AI, built on fifteen years of Stanford NLP research.
He co-founded Motive Software, which Better Up acquired, and he served as the VP of AI there, building conversational products at scale before founding Big Spin.
His research with Stanford's NLP group is the most rigorous analysis of live LLM interaction failures that I've encountered.
And it changes how we think about what quality actually means for an AI product.
So this episode is for anyone building or leading a conversational product who wants to push from valuable to essential.
You'll leave knowing how to identify the silent failures that your current tooling cannot see.
And what to do about them?
And a reminder that if at any point you want to discuss the challenge you're facing with your product, contact Arpy or myself.
And it is a pleasure to welcome Dr.
Moritz Sudhoff to the Product Impact Podcast.
Showing 241–260 of 627 · page 13 of 32
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