Arvid Kahl
speaker
22,801 appearances
96 recordings
1 series
first heard Aug 2024
last heard 3 Apr
Arvid Kahl’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 23 in all, peaking in Jan 2026 with 5.
Appearances
Customers.
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And if you think that it's a stupid idea to make it easy for customers to export all their data, I would ask you to give this a listen and then share your perspectives with me afterwards.
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Maybe I can convince you, maybe I can't.
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I want to hear from you anyway.
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I'm generally of the opinion that informed consent and informed choice is the highest value retention strategy you could possibly offer in any software business, right?
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Offered to your
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Your own operations and offer to your customer because to retain people, they need to actively choose to stay with you.
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So it is an offer you make.
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If somebody buys your product because they understand that not only is it going to be easy to use, that's great, but it will also be easy to leave.
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the chance of them sticking around or buying it in the first place actually goes up.
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It's a bit counterintuitive that an easier offboarding process will cause people to stick with you longer.
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But if you think about it realistically, people will lock themselves into any software product you give them.
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They will, just by the sheer inertia of a process, once it's established, stick with that product.
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So changing things in any product, changing the process around it.
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Will always be hard.
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And it's often quite complicated to change a long-running process in the first place.
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So anything you can do to make it feel like such a change, if it ever is instigated, if it ever happens, will not be blocking the way.
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Well, that's going to be a strong signal to a customer.
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But in the software as a service world, that means making the data in your platform movable.
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Allowing people to get a full data export of their entire account, not to have to scrape things manually, but to have it facilitated easily, that is what that means.
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Showing 1761–1780 of 22,801 · page 89 of 1141
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