Becca Hayhurst

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94 appearances 1 recordings 1 series first heard Mar 2025 last heard Mar 2025

Becca Hayhurst’s voice in public audio — every appearance, attributed to the second.

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Becca Hayhurst.

I'm Head of Resident Experience at Unite Students.

Yeah, absolutely.

So we've been working on a couple of different things that really help bring some of this compassion to life and

One of the areas is to do with our service principles.

So our service philosophy is centered around care, which stands for connect, act, respect, and encourage.

And it's like our golden thread of how we communicate, how we interact with students.

And we stripped it right back to brilliant basics.

That's been our focus for this year.

And compassion is at the heart.

of that.

So the day that you move into your accommodation, it's a huge day.

It's a huge day for you.

You're

your family, supporters, whoever's with you.

And we've all mentioned those sort of process and transactional activities.

And I think we'd strayed into quite transactional territory.

So by stripping it back, actually we focused on on the little things, those things that make a difference.

So using people's names.

Introducing yourself, connecting with them, learning something about them, trying to remember that so that you can connect people to others.

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