Bret Taylor
speaker
508 appearances
1 recordings
1 series
first heard Sep 2024
last heard Sep 2024
Bret Taylor’s voice in public audio — every appearance, attributed to the second.
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Appearances
Everything from upgrading and downgrading your subscription level to if you get a trial when you purchase a new vehicle speaking to you about that.
Broadly speaking, I would say we help companies build branded customer-facing agents.
And branded is an important part of it.
It's it's part of your brand, it's part of your brand experience.
And I think that's really interesting and compelling because I think just like you know, when I go back to the proverbial 1995, you know, your website.
Was on your business card.
It was the first time you had sort of this digital presence.
And I think the same novelty, and probably we'll look back at the agents today with the same sense of, Oh, that was quaint.
Uh, you know, I remember if you go back to the Wayback Machine, you look at early websites, it was either someone's phone number and that's it, or it looked like a DVD intro screen with like lots of graphics.
You know, a lot of the agents that customers start with are often around areas of customer service, which is a really great use case.
But I do truly believe if you fast forward three or four years, your agent will encompass all that your your company does.
I used this example before, but I like it.
Just imagine an insurance company, all that you can do when you engage with them.
Maybe you're filing a claim, maybe you're comparing plans.
Uh we were talking about our kids earlier.
Maybe you're adding your child to your insurance premium when they get old enough to have a driver's license.
All of the above.
You know, all of the above will be be done by your agent.
So that's what we're helping companies build.
Yeah, we're the vast, vast majority of our customers are consumer companies.
Showing 61–80 of 508 · page 4 of 26
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