Brian Niccol
๐ค SpeakerAppearances Over Time
Podcast Appearances
And so when you look at it in retail, there's no doubt we have one of the best jobs in retail.
And that's the reason we can also see it is we have the lowest turnover in our industry by a lot.
Our turnover is below 50% at the hourly level.
In this industry, turnover is usually over 125%.
So we're definitely doing something right.
And the feedback I'm getting from our partners is,
They definitely feel supported, they're engaged, and they love doing the work that they're doing.
You know, look, I think we've talked about this.
I'd love to be able to find a deal so that we could get a contract and move on.
But it's going to have to be reasonable and it's going to have to reflect the fact that we are the leader in benefits, wages for people that work 20 hours or more in our company.
Because it has to be sustainable so that all 400,000 partners and all 250,000 partners in the United States
can continue to have a great experience, a great career, and frankly get great development and growth personally and professionally.
So we're always gonna continue to have the conversation and I'm a believer in that you can find a solution, but it's gonna have to be reasonable so that everybody can be successful long-term.
Yeah, look, I think the one thing I want to be clear on is we do believe China is a tremendous growth market.
Today we have over 8,000 coffee houses.
We believe with our partner, Boyou, that could be 15, 20,000 coffee houses.
And they are a great partner for growth.
And part of the reason why we decided to do this is for our next chapter of growth, we just believe we needed a local partner to help us
kind of figure out how we can grow faster because one of the things that has really i think been exciting to see and on the other hand kind of like whoa is the coffee category is really growing and you know some of these competitors that have emerged in china have just i think really ramped up their new unit growth and so we're gonna have to get more competitive in our new unit growth story uh and i still believe at the end of the day we have the best product and the best experience so i
I believe that'll set us up for success.