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Brian Niccol

๐Ÿ‘ค Speaker
272 total appearances

Appearances Over Time

Podcast Appearances

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And so when you look at it in retail, there's no doubt we have one of the best jobs in retail.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And that's the reason we can also see it is we have the lowest turnover in our industry by a lot.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

Our turnover is below 50% at the hourly level.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

In this industry, turnover is usually over 125%.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

So we're definitely doing something right.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And the feedback I'm getting from our partners is,

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

They definitely feel supported, they're engaged, and they love doing the work that they're doing.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

You know, look, I think we've talked about this.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

I'd love to be able to find a deal so that we could get a contract and move on.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

But it's going to have to be reasonable and it's going to have to reflect the fact that we are the leader in benefits, wages for people that work 20 hours or more in our company.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

Because it has to be sustainable so that all 400,000 partners and all 250,000 partners in the United States

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

can continue to have a great experience, a great career, and frankly get great development and growth personally and professionally.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

So we're always gonna continue to have the conversation and I'm a believer in that you can find a solution, but it's gonna have to be reasonable so that everybody can be successful long-term.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

Yeah, look, I think the one thing I want to be clear on is we do believe China is a tremendous growth market.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

Today we have over 8,000 coffee houses.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

We believe with our partner, Boyou, that could be 15, 20,000 coffee houses.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And they are a great partner for growth.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And part of the reason why we decided to do this is for our next chapter of growth, we just believe we needed a local partner to help us

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

kind of figure out how we can grow faster because one of the things that has really i think been exciting to see and on the other hand kind of like whoa is the coffee category is really growing and you know some of these competitors that have emerged in china have just i think really ramped up their new unit growth and so we're gonna have to get more competitive in our new unit growth story uh and i still believe at the end of the day we have the best product and the best experience so i

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

I believe that'll set us up for success.