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Brian Niccol

๐Ÿ‘ค Speaker
272 total appearances

Appearances Over Time

Podcast Appearances

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And then obviously we'll work on the middle of the P&L as well on the cost side of things, which we've got clear line of sight on how over the next,

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

two years, we'll probably be able to save close to $2 billion while we're growing the top line.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

So it's a combination of growth and smart cost management.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

You know, look, I think at the end of the day, the thing that I'm excited about is people are saying the experience they're getting at Starbucks, the whole package, they're saying it's worth it.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And we're hearing, we're seeing some of our highest scores through consumer claimed statements.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And that's why I think it's so important that we have this great cafe experience.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

We have this great customer experience where it's a connection between our barista.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And then look, we've always been unwavering in the quality of our coffee, our drinks, and the ingredients that we use.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

So yeah, you know, we're going to be an affordable luxury item.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

But if you look at it, we're priced pretty darn competitively.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And then I think for what you get for the premium that we provide, I think customers are saying, yeah, you know, I'm all in on that.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

You know, look, pricing is one of those things that will always be the last lever that we'll pull.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

There are times where you do have to put some pricing into the business, you know, but fortunately, we've been able to hold off for the last little more than a year.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

So we'll see how things evolve.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

But, you know, if we need to do it, we'll do it very strategically and we'll try to do it as minimal as possible.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

Yeah, you know, look, obviously you always have to think through what does it cost in order to make sure we maintain the integrity of the experience.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And right now we're having to come back in, we call it our coffee house uplift program, where we are just basically retouching all of our cafes.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

So we want to have great seats, great atmosphere, a place that feels warm, a place you want to be.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And then obviously we have been and will always be

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

some of the best benefits, best wages you can find as a partner.