Carl Slabicki
speaker
440 appearances
2 recordings
1 series
first heard Sep 2025
last heard 12 Feb
Carl Slabicki’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Feb 2026 with 1.
Appearances
It's also a key enabler for those that are on the I'll call it the smaller side of the spectrum in terms of an organization is the use of AI, which is not just a.
nice to have or something that will certainly help you grow faster and scale and get more capacity, but it's also almost a necessary tool to be able to make this jump.
We talk a lot of times with our partners and clients in the industry around
If you go to a 24-7 operating model or if you're forced to move into a 24-7 operating model, hiring X number of more people is not going to be the solution.
You have to use automation.
You have to leverage digital employees.
You have to be able to do things through those types of agents and agentic models that allow you to monitor more amount of data in real time on a continuous basis.
to be able to, right, not sleep, right?
A digital employee doesn't have to sleep.
They can monitor and tee up alerts and put things in review queues 24-7 through 65 to give it to the people when they're ultimately online and reviewing these things.
So I actually think it's kind of an interesting time in the industry where
The adoption of behavior and technology is really opening up a wide array of 24-7 services beyond just payments.
At the same time where AI has really hit this inflection point where it's no longer just a classroom exercise.
It's no longer just something people, I'll call it, play around in with a sandbox.
If you look at BNY, we have over 100 digital employees that are live across the bank.
helping us with engineering code, helping us with test cases, helping us with operational processes, helping us with client investigations and inquiries.
You can't really expand your scale, not just of growth and kind of widget processing, but also on a service model to a continuous operating model without leveraging and harnessing AI.
So those two things are really coming together at a nice inflection point.
And I think a lot of, especially those that are on the
the smaller end of the scale where they really need to rely on partners.
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