Caryn Seidman-Becker
👤 SpeakerAppearances Over Time
Podcast Appearances
So we hired Union Square Hospitality.
I think it was called Hospitality Quotient to do the training of our team members in Orlando.
Okay.
I read the book.
I like that.
We want to be hospitality and service oriented.
I think it's missing in the airports.
We got to rebuild the software.
We got to find the equipment.
We got to hire some people.
I don't even remember how we hired them.
I went down to Orlando.
I participated in the training.
I got to know all the people at the Orlando airport.
You're making it up as you go along.
And then every day you're like, fuck, didn't think of that.
We have a playbook now that we're in 59 airports and more to go.
But you fake it till you make it.
I would just keep talking to people.
And I had seen great operators and I would ask them questions.