Charles Schwartz
speaker
6,535 appearances
37 recordings
2 series
first heard Nov 2024
last heard 9 Sep
Charles Schwartz’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 16 in all, peaking in Jun 2026 with 4.
Appearances
And you're like, hey, I'm known for this.
When you're having these conversations with board of directors and you're having these conversations with founders and owners, what are the first steps you do?
Because I want to make this rigorous and I want to make this scientific because again, it's proven.
This is what works.
You do this, you do this, you do this.
Churn rate's huge.
In most of the industries for almost everything, it's huge.
There's very few people who have cracked that code and the people who have cracked that code are seeing some crumbles in that foundation as well because the market changes and what people want changes.
So there's always this adaptivity to it.
When someone's in this, like, Hey, I'm doing a great job getting people in the door.
The top of my funnel is full.
We're converting, we're closing them.
And then we're spitting out for whatever reason, even if they have phenomenal service, even if they're doing ABCDE, how do you reset there?
Where you're like, Oh crap, I'm losing people.
We have spent all this.
The LTV on these individuals is just, it's collapsing.
What are some of the things that you've seen that could be kind of, again, back to rigorous, because I love that word that you can go through and mark that out.
So what I like about this is it's, it's very rigorous and we changed our goal from the beginning.
We changed the target and then moved it back into, and that will, and that'll obviously affect the target in the long run.
It's kind of like the conversation of we have right now where trains are trying to become more like planes.
Showing 561–580 of 6,535 · page 29 of 327
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