Chase Keaten

speaker

363 appearances 1 recordings 1 series first heard Jul 2026 last heard 20 Jul

Chase Keaten’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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Insights Unlocked · How to build agentic AI your customers will actually trust · 20 Jul 2026 podcast

bringing the same take-home pay at a household income level, they might be like, zero, I just don't trust it.

I already struggle sometimes ordering fresh groceries online.

Why would I trust an agent to now all of a sudden be picking out every bit of my diet, even if I give it extensive?

So there's definitely a trust threshold, like a trust event horizon, and it's gonna be really interesting to explore

how to help people if they want to adopt agentic AI, right?

It's gonna be interesting to try and kind of find the gray there where it's at a place where it can start

Let me put it this way.

Most human relationships are built off of trust that is developed by alignment of words and actions that's kind of executed over time as a pattern of behavior, right?

If every time your friend says they're gonna be there, they're gonna be there.

that's one level of trust.

If they're also there when they're helping you move, that's another level of trust, right?

And all these things kind of cascade and they eventually form a relationship.

One of the problems with the adoption of agentic AI is it's kind of the first time that AI is allowed to be an actor

Like it's always had words on the table and sometimes those words work and sometimes they're hallucinations.

But it's the first time that actions are on the table too and how the actions align with the words, right?

And then at what level of action do you start allowing that trust to grow with AI?

And some people are very comfortable.

Like there's a very wide range of experiences there.

But even though the agentic capability is there, there's still a very human nuance that I think we need to understand a little bit more that allows people to get past the tipping point of being able to use agentic AI in a more commonplace manner.

It's very much so, because oftentimes when you're interrogating the trust of any experience, you're looking for, is it learnable?

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