Chase Keaten

speaker

363 appearances 1 recordings 1 series first heard Jul 2026 last heard 20 Jul

Chase Keaten’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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Insights Unlocked · How to build agentic AI your customers will actually trust · 20 Jul 2026 podcast

Is it teachable?

Is it repeatable?

Does it provide the right level of flexibility in the places where it's needed?

And you can kind of ask all those questions from AI.

But the thing is, when you're doing that with a non-AI experience, a little bit more of a traditional interface,

oftentimes you're grading things on a binary, right?

You're grading things on successful not, successful not, successful not.

And when you're looking at AI, there's so much nuance in how it intakes and how it executes that you can't really judge it on a binary scale anymore, right?

And the level of trust that it creates is going to be

almost like the relationship that AI develops with each user based off of that user's preferences and thresholds and willingness to adopt a new technology, right?

And it's because there's so much more nuance.

It's not a standard usability test where it's like, can you do the thing or not, right?

And like, what are the struggles and what happens when you're doing that?

It's a lot more along the lines of,

You tried to do the thing.

You mostly did the thing.

How did you feel?

Do you feel that AI let you down?

Do you feel that you didn't provide it enough context and that's why you only got 80% of the result you want?

Is 80% of the result you want enough for you to continue using it?

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