Chase Keaten

speaker

363 appearances 1 recordings 1 series first heard Jul 2026 last heard 20 Jul

Chase Keaten’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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Insights Unlocked · How to build agentic AI your customers will actually trust · 20 Jul 2026 podcast

There's less data centers that have to be there at a whole, right?

There is kind of an interesting...

thought experiment that comes from that where as personalization becomes more and more important with the advent of AI, duplicative personalization across different preferences could have an astounding footprint over a long period of time.

So like having a centralized

personalization piece could be pretty interesting.

Well, it's a fascinating trade-off because the more information that you can freely give, the better fits that can be established for you in a variety of contexts, right?

But we're also in kind of like a weird kind of almost like chicken and the egg moment when it comes to something like agentic AI, where the more information context it has, the more effective decisions it can, and more effective decisions and actions it can take on your behalf.

But you have to have enough trust in the technology and in the ethics of its application to be able to provide that level of personalization to get to the point where agentic might be a reality.

So it's a very interesting push-pull effect where you have this idea of how do I get to that level of customization where it really benefits me?

before I have full trust in the system.

Like what's that leap of faith look like?

What's the behavioral barrier that says, I can't trust this until X. And that might be the next real thing that needs to be solved for at a grand scale is what are the markings of enough trust that I can take more of a leap of faith with the technology?

And what are the benefits?

What are the goals?

What does that look like?

Yeah.

I mean, this goes back a little bit to the conversation that we were having about as a retailer, what are you looking for?

How are you looking to implement AI as that?

It works well in this scale where at first blush, when you are trying to dip your toe into effective AI use at work, it becomes...

One of the first things that you can start stress testing are, what are the things that I would feel comfortable assigning to somebody who didn't have a lot of context, right?

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