Chase Keaten

speaker

363 appearances 1 recordings 1 series first heard Jul 2026 last heard 20 Jul

Chase Keaten’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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Insights Unlocked · How to build agentic AI your customers will actually trust · 20 Jul 2026 podcast

And the best products are not because product is 100% happy with it, business is 100% happy with it, UXR is 100% happy with it.

The best technology and the best innovations often come from everybody being 70% happy and having the healthy conflict between those things play out in a natural way, right?

And you'll see this a lot in different examples where...

A product will have what they believe is an excellent idea.

They'll convince business to fund it.

UXR will do some of the discovery research for it.

And they will find that not only does it not solve a core problem, it has nothing to do with what the user wants, right?

And then that becomes like a tension-filled conversation.

We have discovered that the user no longer wants this.

How do you want to proceed from here, prop?

And then it's all about kind of like UXR finding a way to convince product in a way that empowers them to go back to the business to say, hey, actually, we shouldn't be building this, but we have discovered that we should be building this.

That level of complexity and that many zigzags throughout like zero to 100% done on whatever feature ends up getting funded by that budget.

It can't really be handled by a builder model.

Like you can intentionally stage conflict between different agents in a way to kind of like potentially duplicate that.

But the problem is there's so many different trade-offs and those trade-offs are by design fluid.

And that conflict, that organic process is always going to give you a better product than...

just trying to force a zero to 100 moment because you have the tools that are capable of going from zero to 100%.

No, the flag for conflict being healthy when it's done with intentionality behind it.

And leading to unhealthy results when it has some sort of rails or guidelines in that AI focus really can show a lot of the benefit and a lot of the ability to have those trade-offs.

Not to keep calling back to a point, but the ability to kind of hold those conflicting opinions.

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