Chris Dyer

Or are you, hey, let's learn from this. Let's figure out how we get better. Let's innovate. Measurement, measuring what matters. Listening. And then finally, recognition. So you have to have a great recognition program in your company in order to be great. So those are the seven. I can tell you which ones people typically are terrible at, but it's not universal.

Or are you, hey, let's learn from this. Let's figure out how we get better. Let's innovate. Measurement, measuring what matters. Listening. And then finally, recognition. So you have to have a great recognition program in your company in order to be great. So those are the seven. I can tell you which ones people typically are terrible at, but it's not universal.

I've gone into companies and you guys do all these great things, but you don't have a recognition program? What do you...

I've gone into companies and you guys do all these great things, but you don't have a recognition program? What do you...

I've gone into companies and you guys do all these great things, but you don't have a recognition program? What do you...

Usually people have some mechanism for listening, and usually they're okay at listening, but they could do better. We could do a question a week versus doing the annual survey. We could be surveying our clients more often than what we're doing now. There's usually some way they could get better, but they tend to be doing something. It's pretty rare for people to be doing nothing.

Usually people have some mechanism for listening, and usually they're okay at listening, but they could do better. We could do a question a week versus doing the annual survey. We could be surveying our clients more often than what we're doing now. There's usually some way they could get better, but they tend to be doing something. It's pretty rare for people to be doing nothing.

Usually people have some mechanism for listening, and usually they're okay at listening, but they could do better. We could do a question a week versus doing the annual survey. We could be surveying our clients more often than what we're doing now. There's usually some way they could get better, but they tend to be doing something. It's pretty rare for people to be doing nothing.

I think the one they struggle with the most... that when we start talking about what transparency really means, people get uncomfortable and they're like, oh, I don't know if we can do that. And yet, I would say when we got radically transparent with my organization and everyone I've ever consulted with or ever had, getting radically transparent has made all the difference in the world.

I think the one they struggle with the most... that when we start talking about what transparency really means, people get uncomfortable and they're like, oh, I don't know if we can do that. And yet, I would say when we got radically transparent with my organization and everyone I've ever consulted with or ever had, getting radically transparent has made all the difference in the world.

I think the one they struggle with the most... that when we start talking about what transparency really means, people get uncomfortable and they're like, oh, I don't know if we can do that. And yet, I would say when we got radically transparent with my organization and everyone I've ever consulted with or ever had, getting radically transparent has made all the difference in the world.

Because when I know a part of a story, And then that part of that story worries me or puts me in a fear mode. I immediately will make up the rest of the story. I will fill in the gaps. And what do I fill in the gaps with? What I know from history, what I know it's happening in the news, what I know from my own previous negative experiences, right? All the negative stuff I know my brain will go up.

Because when I know a part of a story, And then that part of that story worries me or puts me in a fear mode. I immediately will make up the rest of the story. I will fill in the gaps. And what do I fill in the gaps with? What I know from history, what I know it's happening in the news, what I know from my own previous negative experiences, right? All the negative stuff I know my brain will go up.

Because when I know a part of a story, And then that part of that story worries me or puts me in a fear mode. I immediately will make up the rest of the story. I will fill in the gaps. And what do I fill in the gaps with? What I know from history, what I know it's happening in the news, what I know from my own previous negative experiences, right? All the negative stuff I know my brain will go up.

So today, my boss, Bob, came in and he didn't look at me and he didn't talk to me. And he's been a little weird the last week. And I know our numbers are down. I must be getting fired. I must be getting late. Like immediately, like you go to me to fear. Yeah. Right. Instead, if we're radically transparent and my boss shows up and says, here's our P&L. Here's what's happening.

So today, my boss, Bob, came in and he didn't look at me and he didn't talk to me. And he's been a little weird the last week. And I know our numbers are down. I must be getting fired. I must be getting late. Like immediately, like you go to me to fear. Yeah. Right. Instead, if we're radically transparent and my boss shows up and says, here's our P&L. Here's what's happening.

So today, my boss, Bob, came in and he didn't look at me and he didn't talk to me. And he's been a little weird the last week. And I know our numbers are down. I must be getting fired. I must be getting late. Like immediately, like you go to me to fear. Yeah. Right. Instead, if we're radically transparent and my boss shows up and says, here's our P&L. Here's what's happening.

Here's what we're doing about it. Right. Here's our plan. oh, okay, now my anxiety level goes down and I can begin to help immediately. Ah, okay, you want to do this thing? You think that's going to help us save the business? I can help you do that. Like I can go and do, right? So showing up with our P&Ls every month is something I highly encourage companies to do.

Here's what we're doing about it. Right. Here's our plan. oh, okay, now my anxiety level goes down and I can begin to help immediately. Ah, okay, you want to do this thing? You think that's going to help us save the business? I can help you do that. Like I can go and do, right? So showing up with our P&Ls every month is something I highly encourage companies to do.

Here's what we're doing about it. Right. Here's our plan. oh, okay, now my anxiety level goes down and I can begin to help immediately. Ah, okay, you want to do this thing? You think that's going to help us save the business? I can help you do that. Like I can go and do, right? So showing up with our P&Ls every month is something I highly encourage companies to do.