Chris Hutchins
speaker
980 appearances
2 recordings
2 series
first heard Sep 2025
last heard 16 Sep
Chris Hutchins’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Sep 2026 with 1.
Appearances
So the loyalty program is worth more than the entire airline.
which would imply that the airline itself minus the loyalty program is actually not worth is worth a negative amount of money.
But of course, you couldn't have the loyalty program without the airline.
So it's almost as if these airlines are operating solely to be able to prop up a loyalty program that is their true driver of business.
But the business it's driving is travel, correct?
Yes.
Yes, exactly.
People love to travel.
People love to be rewarded in the form of aspirational vacations, trips, things that maybe cost money and fall out of their discretionary budget.
But with miles and points and rewards, you can go on these trips and they feel free.
certainly part of the case.
It does cost more to process an American Express card than many, many other cards.
However, I just pulled up the average cardholder for Visa, MasterCard, Discover.
The industry average is someone spends about $8,000 per card a year.
And on Amex, the average cardholder spends about $20,000 per year.
And if you look at the average transaction size, it's much, much higher.
If you look at Amex, they have something about 8% of all the credit cards in circulation, but they are the second largest issuer by purchase volume, just behind Chase.
So you could make a case that, and if you were not Amex, you'd say, don't take Amex, it costs more money.
If you were Amex, you'd say, definitely take our customers.
They'll spend more money at your store.
Showing 881–900 of 980 · page 45 of 49
← Previous
Next →