Chris Voss

You have to be an asshole.

You have to have boundaries.

You have to be insecure.

You have to have some uncertainty.

But see, when you show that you're not getting upset, I'm not just seeing that, I'm seeing a flawed human that has underneath it a temper.

Underneath it, the ability to get upset, but chooses not to get upset.

And a chatbot has to demonstrate that.

So it's not just going to be cold and be this kind of corporate, blank, empty, sort of like vapid creature that just says, oh, thank you.

Thank you for saying that.

No, it's basically you have to, the chatbot has to be able to be mean and choose not to be.

I guess what I'm saying is to be a good negotiator, you have to have the capacity to be a bad person and choose not to.

Really?

I think so.

Interesting.

Because I think it's hard for me to trust a person who's not aware of their own demons.

Because if you say you don't have any demons, if you don't have any flaws, I can't trust you.

Yeah, well, first of all, it's a lie, right?

So somebody's lying.

Right.

This gives back the lie.