Chris Voss

You know what tells that guy, though?

His job is to buy us time as we get ready to assault.

So absolutely oblivious to what it was about.

And then had multiple knee injuries and decided, well, I'll go be a negotiator instead of continuing to tear my knee apart, swine.

I didn't figure it'd be hard at all.

And I didn't imagine how rewarding it would be.

And I was lucky enough, I couldn't get on, so I volunteered on Suicide Hotline.

Then on the hotline, I was astonished.

at the magic of emotional intelligence, the magic of empathy, just astonishing.

And so that paved the way for me to become a negotiator, and then I was lucky enough, I was involved in a really rare event that turned out really well, bank robbery with hostages, which almost never happens.

You know, the movies make it seem like it happens every day in New York or in L.A.

Bank robberies happen every day.

They just don't have hostages.

Bad guys in other places run away and they get out of there.

So catching somebody on the inside, like it hadn't happened in New York City for 20 years.

Oh, wow.

On the one that I was on.

That's how rare they are.

Okay.

Yeah.