Chris Voss

So, and it turned out really well.

It was combined effort, FBI, NYPD, blended negotiation team.

First bad guy to surrender, surrendered to me personally outside the bank.

And so then I, FBI hostage negotiated as part of our protocol of staying good is teaching.

If you're not doing something, even if you're doing it on a regular basis, you want to really immerse yourself, try to teach it.

Yeah.

Because you're going to get called out.

I mean, you really got to stay the hell out of it, and you're going to get called out.

So I started teaching at Chase Bank all over the place, and it was a lot of fun.

And because I like teaching and I like doing it, I can continue to pursue it.

I was in the right place at the right time.

A lot of times I worked my ass off.

All right, so there's how you approach conflict.

There's basically three types.

We believe, I believe, my team believes that this is true.

And we have the anecdotally, we've got enough data to sort of back it up, even though we had a rigorous retest to go.

So your approach to conflict approach is fight, flight, make friends.

Assertive analyst to commenter.

Caveman responds to threat.

Fight it, make friends with it, run from it.