Chris Voss

But the guy that did the bourbon, previously he'd done a documentary film on my company, Tactical Empathy. If you're interested, it's on Amazon. Yes, please. So he screened it for me, first time in Vegas. And the plan was a month and a half later, he's going to show it at a function in Beverly Hills. And the night I saw it, you know, I loved it.

But the guy that did the bourbon, previously he'd done a documentary film on my company, Tactical Empathy. If you're interested, it's on Amazon. Yes, please. So he screened it for me, first time in Vegas. And the plan was a month and a half later, he's going to show it at a function in Beverly Hills. And the night I saw it, you know, I loved it.

But the guy that did the bourbon, previously he'd done a documentary film on my company, Tactical Empathy. If you're interested, it's on Amazon. Yes, please. So he screened it for me, first time in Vegas. And the plan was a month and a half later, he's going to show it at a function in Beverly Hills. And the night I saw it, you know, I loved it.

And I woke up the next morning and I realized there was a fundamental flaw with the documentary. I was not going to allow it to go out unless this thing was fixed. So it's a Sunday afternoon and I got to talk to him. We got to fix this now. I sent him a two-line text. It's now a bad time to talk. You're not going to want to hear what I have to say.

And I woke up the next morning and I realized there was a fundamental flaw with the documentary. I was not going to allow it to go out unless this thing was fixed. So it's a Sunday afternoon and I got to talk to him. We got to fix this now. I sent him a two-line text. It's now a bad time to talk. You're not going to want to hear what I have to say.

And I woke up the next morning and I realized there was a fundamental flaw with the documentary. I was not going to allow it to go out unless this thing was fixed. So it's a Sunday afternoon and I got to talk to him. We got to fix this now. I sent him a two-line text. It's now a bad time to talk. You're not going to want to hear what I have to say.

So in point of fact, he was on a Zoom call and he texted me back immediately and said, I'm in the middle of a Zoom call and I can talk to you at three. I'll call you at three. Now, if I'd have called him, he would have answered the phone because we have that kind of a relationship. We're good friends. He's going to pick up the phone.

So in point of fact, he was on a Zoom call and he texted me back immediately and said, I'm in the middle of a Zoom call and I can talk to you at three. I'll call you at three. Now, if I'd have called him, he would have answered the phone because we have that kind of a relationship. We're good friends. He's going to pick up the phone.

So in point of fact, he was on a Zoom call and he texted me back immediately and said, I'm in the middle of a Zoom call and I can talk to you at three. I'll call you at three. Now, if I'd have called him, he would have answered the phone because we have that kind of a relationship. We're good friends. He's going to pick up the phone.

which means he would have taken my call while he was on a Zoom call, which means he would have done a bad job at both. I don't need that. I need his undivided attention because we've got a problem, and the clock is ticking on us really hard. And so I need him to let me know when he can speak to me undivided attention. It's now a bad time to talk. What is a bad time?

which means he would have taken my call while he was on a Zoom call, which means he would have done a bad job at both. I don't need that. I need his undivided attention because we've got a problem, and the clock is ticking on us really hard. And so I need him to let me know when he can speak to me undivided attention. It's now a bad time to talk. What is a bad time?

which means he would have taken my call while he was on a Zoom call, which means he would have done a bad job at both. I don't need that. I need his undivided attention because we've got a problem, and the clock is ticking on us really hard. And so I need him to let me know when he can speak to me undivided attention. It's now a bad time to talk. What is a bad time?

I don't want to talk to him when it's a bad time. I want him to give me an alternative time, and I need 100% focus. He's dialed in. He's prepping for bad news. Now, I don't know what was going through his mind. When you prep somebody for bad news, the worst that happens is they imagine something equal to what you have to say. Nine times out of ten, they imagine worse. Yes.

I don't want to talk to him when it's a bad time. I want him to give me an alternative time, and I need 100% focus. He's dialed in. He's prepping for bad news. Now, I don't know what was going through his mind. When you prep somebody for bad news, the worst that happens is they imagine something equal to what you have to say. Nine times out of ten, they imagine worse. Yes.

I don't want to talk to him when it's a bad time. I want him to give me an alternative time, and I need 100% focus. He's dialed in. He's prepping for bad news. Now, I don't know what was going through his mind. When you prep somebody for bad news, the worst that happens is they imagine something equal to what you have to say. Nine times out of ten, they imagine worse. Yes.

I don't know what was on his mind. But again, the clock is ticking and we don't have time to argue about this. He calls me on the phone. I say, look, this is a problem. Derek Gaunt, he's a head of coaching. We left him out of the film. We have to put him in the film. He's been too critical to everything we've done. Now, we've been working on this film for a year.

I don't know what was on his mind. But again, the clock is ticking and we don't have time to argue about this. He calls me on the phone. I say, look, this is a problem. Derek Gaunt, he's a head of coaching. We left him out of the film. We have to put him in the film. He's been too critical to everything we've done. Now, we've been working on this film for a year.

I don't know what was on his mind. But again, the clock is ticking and we don't have time to argue about this. He calls me on the phone. I say, look, this is a problem. Derek Gaunt, he's a head of coaching. We left him out of the film. We have to put him in the film. He's been too critical to everything we've done. Now, we've been working on this film for a year.

And Nick could rightly say, we've been working on this for a year. You know, what's the matter with you? This is going to cost me money. It's going to be a problem. But since I dialed him up with those two text messages, he says, okay, this is what we got to do. I need Derek's schedule. We got to get Derek on camera.

And Nick could rightly say, we've been working on this for a year. You know, what's the matter with you? This is going to cost me money. It's going to be a problem. But since I dialed him up with those two text messages, he says, okay, this is what we got to do. I need Derek's schedule. We got to get Derek on camera.