Chris Yano
speaker
120 appearances
1 recordings
1 series
first heard Nov 2024
last heard Nov 2024
Chris Yano’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsNo recordings in the last 12 months.Older appearances are listed below; set an alert to hear about the next one.
Appearances
That's right.
We have a massive, like a massive announcement, you know, at Pantheon that we're rolling out. And by the way, you don't make those without doing all the footwork ahead of it. Right. The hard work is what we've been in. So, yes, we're talking about it often because we have leadership roles in the business.
I just think that, like, you're right, because it's an investment that they're making, right? It's an investment in business. We are invested in our customer service. We're invested in our employees. We're invested in our clients. And so there has to be a different connection there. If you legit are like, if you like you, somebody who really, really cares about
your people i know like i'm this doesn't like what you hear tom like i'm friends with this is like a guy who genuinely cares about his people and customer experience things like that it's just a different focus than what the private equity is relying on you to continue i think relying on you to continue to be that for your business while they're continued to focus on how do i how i scale this thing and grow this thing or what's other acquisition opportunities or whatever but for me it's been a mixture because i have you know yes i have a private equity company that you know
that we are now a part of. I'm also working with clients that are private equity companies, a dozen of them, different ones. And some get it. I would say more those who've been in the industry get it than those who just came into it because we've had a lot of new players come into the space. And that's where I start to see the differences.
Are you letting these business owners kind of do what they've normally done to build these businesses and come in behind them and support them? Dude, it's either way at this point. Like there's some that I don't care for based on what I've learned the last few years and some that I think really get it.
Well, yeah, I mean, that's the life we live though, right? Like we're constantly challenged to make our businesses better, use the different tools and figure the things out. That's part of being a front runner in our businesses is you're the one willing to kind of fall on the sword if it doesn't go well. But you have to have good leadership, you know, to... It's not just you.
You have to have good leaders who also... You got to develop leaders underneath you. And I'll say one thing that you just said that really kind of made me think is, I never knew this until I've been going through this current process on how important an integrator is in your business.
And what I mean is, when you have another company coming together, somebody who's responsible for that integration... is so important because there's so many things that can be miscommunicated or go wrong if you don't. I'm grateful we did. So I'm grateful that we did. But man, is it important if you're merging companies together because people have feelings and those feelings will come first.
So you have to be able to make sure that you're sharing whatever your message is with your leadership team and on down. Like I love one thing that Peterman was doing is he said, I stopped having conversations, just regular conversations with my leadership. And I started recording videos and said, just share the video so the message doesn't get missed.
So then they would share the little video clip, 60 second clip of Chad talking about X, Y, Z, whatever is changing in the business or adding or whatever. And there was no telephone. I thought that was like such a simple, little easy idea. Still had the meaning with leadership, you know, but then just said, hey, let me make it easy on you. Let's just share this video.
And it is not easy. And you'll lose some of that talent if you don't.
Yeah, for you.
That makes sense. It's a different, it's a much different beast, I think, than some of the small.
Yeah, no, but I mean, I understand both sides of it. Yeah, my whole point on that was like, you know, you don't want to lose, you still don't want to lose good talent because of lack of thoughtful integration. That's where I was like, man, it gives me heartburn to think about, to think about that. So it was like something that was really important.
And by the way, I've heard this, it's not just me, I've heard this from the different private equity groups and those that they've acquired that are either my friends or customers of mine or whatever, on how some are great at it and some are poor at it. And they lose good leadership of their businesses.
That's like lead me and share with me and tell me who's been there. They love that.
I think that one thing I hope the listeners hear in this conversation is if our markets were if our industries weren't doing great, these wouldn't be conversations that we're having talking about some of it's that ours is doing fantastic. But now I think people have more options than ever before. They also have good places to learn from, like podcasts like this or like ours or whatever.
We want to be able to openly talk about these things so that you, the listener, if you're considering, you know what to look for or what questions to ask if you don't have that conversation. leader in your business to do it. And listen, we've all been there. I was just having a conversation on the way here with Aiden. Shout out to Aiden back there.
I learned business by being in business and I had to switch my friend group. We have a really, really great friend group circle with a lot of really smart guys, successful guys that I continue to learn from. Well, those circles have changed over the years. But before then, I wasn't listening to podcasts. So now that the listeners have so many options to get this kind of information from...
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