Christine Miles

What you just described, emotional intelligence, is putting those things kind of into our conscious mind.

So ironically, listening builds that muscle.

When you learn to do it, but we're white knuckling it because we're just relying on good intentions instead of or the idea of behaviors.

Let me look at you to listen.

This is what active listening has been kind of reduced to, which is really just how we perform at listening rather than actually do it.

So what I intend to do is revolutionize how we listen to understand by not focusing on behaviors, but tools.

Well, there is a lot of that.

And I worry a lot, not only about adults, but young people, because they're starting early and then they're used to the scroll and the passive and the quick fix and the dopamine from all that.

So what's the antidote to that is to give them the tools.

So here's the metaphor of the listening path, which is the new and breakthrough way of listening to understand.

You wouldn't go hiking in the woods.

Maybe you wouldn't anyway.

I don't know.

Some of us wouldn't.

Not a hiker.

But if I said I'm going to drop you in the middle of the forest, you wouldn't go in unprepared.

We're in the conversational woods all the time unprepared.

There's all kinds of side trails.

There's all kinds of trouble.

So what's the path to get to the understanding of the summit?