Craig Karmin
speaker
99 appearances
1 recordings
1 series
first heard Aug 2021
last heard Aug 2021
Craig Karmin’s voice in public audio — every appearance, attributed to the second.
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Appearances
But during the pandemic, when a lot of hotel guests didn't want a stranger in their room every day, they were perfectly happy to forego housekeeping during the duration of their stay.
So now hotels are experimenting with making that a more complete policy, saying we will not offer housekeeping daily unless you request it.
And some hotel owners are saying we will not offer it unless you request it, and there'll be a small fee for it.
That's right.
The airlines really, really pioneered this model in the hospitality industry.
And it started off with charging for baggage fee.
And there was a huge uproar among passengers.
And Congress got involved.
They held hearings.
Lawmakers wrote bills to push this back or limit it or control it somehow.
And I don't think there's anyone these days who particularly likes paying additional fees for all these things.
But I would say that most flyers by now are resigned to it.
And people will bring their own food on the plane rather than pay for food.
Or people will make an effort to bring only one bag and bring it on flight rather than check it.
And people will get credit card deals so they can board early rather than pay for early boarding privileges.
Now, the downside is that, you know, people don't love their airline brand so much.
They fly because you have to fly.
If you have to go a long distance in a short time, you don't have much choice.
So you've got to fly one of the major airlines.
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