David Rosenthal
speaker
40,888 appearances
64 recordings
4 series
first heard Aug 2022
last heard 14 Sep
David Rosenthal’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 12 in all, peaking in Oct 2025 with 3.
Appearances
Okay, so why?
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The answer is that as Home Depot scales, it's not just Costco for hardware.
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Costco is a general merchandise retailer, like you said in the intro, Ben.
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And Home Depot is a specialty merchandise retailer.
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On the surface, these things look kind of similar, like a Home Depot store looks like a Costco store.
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But in specialty retailing, it's not enough...
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just to have the classic holy trinity of price selection and convenience that Walmart and Costco and Amazon are all built on.
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You also need to serve the customer in ways that are wholly unique and specific to each specialty market.
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So if you think about like tire and auto shops,
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They need to offer fast quality installation of tires and auto parts, right?
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Or beauty, right?
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Like beauty needs to offer in-store sampling and makeovers or even like Apple and Best Buy.
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They need to offer the Genius Bar and the Geek Squad to help with troubleshooting.
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Specifically,
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expertise that serves the customer nobody's serving the customer in a costco except at the checkout aisle it's like you go grab your toilet paper
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right right
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yep yep home depot
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They basically invented what serving the customer looks like in Home Improvement.
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Before Home Depot, there basically was no customer servicing in hardware.
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It was like you walked into a hardware store and...
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Showing 941–960 of 40,888 · page 48 of 2045
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