Dawn Gilbertson

speaker

1,100 appearances 16 recordings 1 series first heard Jun 2022 last heard Feb 2025

Dawn Gilbertson’s voice in public audio — every appearance, attributed to the second.

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Appearances

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WSJ Your Money Briefing · What’s Extra Legroom on a Flight Worth? Check the Perks Package · 18 Aug 2022 podcast

We're hearing from travel companies that people that didn't go anywhere for two plus years during the pandemic are ready to splurge.

And for some people that's first class, other people can't do first class.

So this is kind of a,

a step up in between economy and first class.

Oh, that's the million dollar question.

It depends on whether those seats are available.

I've heard from a lot of travelers who talk about the issues trying to get a refund for these seats for whatever reason, whether the airline cancels it or

They changed their flight.

So that's another area where travelers definitely need to read the fine print.

WSJ Your Money Briefing · Need to Call the Airline? Don’t Use the Phone. · 30 Jun 2022 podcast

time is of the essence, especially this summer. voice-verified

Planes are packed. voice-verified

So if you are sitting there and you really need to get to your destination for a special event or just your vacation, you really, really want to get that new flight resolved quickly. voice-verified

Thanks so much for having me again. voice-verified

Well, you know, any time that there's a rash of flight cancellations and delays, call volume to airlines, you know, whether it's over the phone or you're reaching out on Twitter, et cetera, it always spikes. voice-verified

And what the airlines are telling us is, you know, we've been hiring robustly in our call centers, you know, which field all these different types of requests. voice-verified

But the volume is so high and the cancellations are so high, you know, those kind of are the perfect storm where travelers just, you know, find themselves on hold for hours. voice-verified

Fourth of July is going to be a huge test for airlines. voice-verified

You know, it's typically one of the busiest holiday weekends of the year. voice-verified

So airlines have been prepping for this for a very long time. voice-verified

You know, when they saw problems over Memorial Day and earlier this year, a lot of them proactively canceled flights. voice-verified

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