Dawn Gilbertson

speaker

1,100 appearances 16 recordings 1 series first heard Jun 2022 last heard Feb 2025

Dawn Gilbertson’s voice in public audio — every appearance, attributed to the second.

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WSJ Your Money Briefing · Need to Call the Airline? Don’t Use the Phone. · 30 Jun 2022 podcast

you know, so they didn't have to cancel them last minute. voice-verified

But they obviously foresee more issues because just this week, Delta came out with a very unusual travel waiver for people that have tickets this weekend. voice-verified

And what that allows you to do is if you are due to fly between July 1st and 4th, voice-verified

and you're like oh i don't want to deal with the airport madness or maybe that maybe you didn't want to fly then anyway but that's all you could get they're allowing you to change your ticket at no cost to you to another date but the fine print there is the trip has to be done by july 8th so they're not giving you a huge window but it may benefit some travelers and at the same time of course it benefits delta because then that frees up some uh space on these packed flights voice-verified

Well, whether you're at the airport or you're at home on the phone, you get that dreaded message that says your flight's been changed or canceled. voice-verified

It happened to me voice-verified

last weekend. voice-verified

I mean, you just need to do multiple options at once. voice-verified

You know, you can pick up the phone. voice-verified

That's the last place I turn, frankly, is to pick up the phone. voice-verified

I tend to go first to Twitter direct message, you know, sending them a private message on Twitter. voice-verified

Most major airlines will allow you to do that. voice-verified

Delta doesn't. voice-verified

But if you do send them a voice-verified

Just try all those things because time is of the essence, especially this summer. voice-verified

Planes are packed. voice-verified

So if you are sitting there and you really need to get to your destination for a special event or just your vacation, you really, really want to get that new flight resolved quickly. voice-verified

Business travelers live on the road. voice-verified

Business travel is coming back. voice-verified

And, you know, they're facing this on a regular basis. voice-verified

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