Donna Donahue
speaker
336 appearances
5 recordings
1 series
first heard Jul 2025
last heard Aug 2025
Donna Donahue’s voice in public audio — every appearance, attributed to the second.
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Appearances
You know, there are so many moving parts to the Cole Palmer website that I can't even begin to imagine.
you know, how busy they are in an eight to ten hour day that they're working.
And I think consequently they at the same time may not understand what fills my eight hours a day, which is mostly research and looking for things to bring to them to fix so that we can get optimal search results.
You know, and at the same time trying to convey that to the team of why this is important.
So I started changing my language with my dev team and some other stakeholders in the company.
And rather than just saying, Why won't you do this?
I've started to ask what would be the potential risk?
Or here's here's a challenge.
How can we work together to resolve it?
Rather than just saying, just do what I tell you to do because it it needs to be done, because Google says so.
And uh I remember a number of years ago I said that to a developer and they said, Well, I don't think Google owns the internet.
But Google does own the internet.
Um
And I feel like um since I've changed my language, I feel like that really that working relationship is a lot more solid.
So I had to listen to their frustration because they say, don't just tell us something.
We need you can't just say this is wrong, this is wrong, this is wrong.
You need to tell us what's wrong, how you found it, and a solution.
And so now I never submit anything in a ticket and expect them to figure out why it's um not working.
I try to come up with solutions if it's in my purview.
If it's within my skill set.
Showing 121–140 of 336 · page 7 of 17
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