Donna Morris

speaker

214 appearances 1 recordings 1 series first heard Apr 2026 last heard 9 Apr

Donna Morris’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Apr 2026 with 1.

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Where AI Works: Conversations at the Intersection of AI and Industry · People-Led, Tech-Powered: Walmart’s AI Job Shift · 9 Apr 2026 podcast

However, what will be the plus one for an associate will probably be agentic.

And that's not a bad thing as long as we bring people along on that journey.

I actually have a different view.

I feel like now managers can actually manage people.

So as opposed to being a manager that is giving out the tasks of the day, it's pretty uplifting to be the manager that can actually spend time with an associate getting to know what they're doing really well, andor getting to know areas that they need support or help, and/or getting to know the customers really.

Well and getting to see what's working in their store or working in their club.

So what we're hearing from our associates is that they're actually able to have more real human interactions because AI is taking out some of the work that was either manual and or very task driven.

And that task driven becomes very transactional.

So to have something to automate the transactions isn't a bad thing.

Provided that the real human elements are actually picked up by people.

And so we would anticipate that discussions around somebody's feedback or performance is a very people-driven discussion, whereby my next task or action, that being given to me in an automated fashion, isn't actually a bad thing.

Yeah, great question.

So let's set aside the AI skills.

We could almost say that those are sort of harder skills or very specific skills.

I think it's some of the softer skills that we really need to lean into.

So when you think about it, communication skills, super important.

Learning agility, people who actually thrive in environments where they're continuing to learn becomes very, very important.

People who are high

Highly adaptable.

So they're open to different ways of working as agentic changes their ways of working.

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