Dr. Jake Tayler Jacobs

speaker

1,932 appearances 4 recordings 1 series first heard Jan 2026 last heard 17 Feb

Dr. Jake Tayler Jacobs’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 4 in all, peaking in Feb 2026 with 2.

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And when leadership believes SPD is just a call center, this is exactly how this belief manifests.

Investment requests get denied or minimized.

Why put more money in overhead?

Staffing is perpetually lean.

Keep costs down.

Technology upgrades are deprioritized.

The money should go to revenue generating department.

SPD reports several levels below the C-suite.

It's not strategic enough for executive attention.

And when budgets are tightened, SPD gets cut first.

Start with the overhead.

And the entire organizational posture toward SPD becomes about minimization rather than optimization.

And this is where that belief is wrong.

SPD doesn't generate revenue directly, but it directly enables revenue.

Think about it.

Technical services is your biggest revenue generator.

The OR is the engine.

Everything else exists to keep the engine running.

And what happens when SPD fails?

Cases start late.

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