Dr. Jake Tayler Jacobs

speaker

1,932 appearances 4 recordings 1 series first heard Jan 2026 last heard 17 Feb

Dr. Jake Tayler Jacobs’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 4 in all, peaking in Feb 2026 with 2.

newest first · ▶ plays the moment

They show that people are working.

They give leaders something to report in meetings.

But they don't answer the only question that actually matters.

Did the OR get what it needed when it needed it?

You can have excellent turnaround times and still have cases delayed because the wrong trades were prioritized.

You can have high productivity numbers and still have surgeons frustrated because instruments are missing.

You can have impressive volume statistics and still have the CFO wondering why costs keep climbing.

The metrics look fine.

The operation is failing.

And the leaders responsible for fixing it can't see the failure because they're looking at the wrong dashboard.

This is exactly what Gerstner discovered at IBM.

The company was full of talented, hardworking people who believed they were doing their job well because by metrics they were measured on.

They were.

But those metrics were disconnected from what customers actually needed.

IBM employees were optimizing for internal measures while customers went elsewhere.

The same dynamic plays out in sterile processing every day.

Sterile processing leaders optimize for internal measures, turnaround times, productivity, volume while the OR goes on group.

The department hits its numbers.

Surgical services suffers and nobody connects the dots because the visibility doesn't exist.

This is why action plans fail.

Showing 541–560 of 1,932 · page 28 of 97