Dr. Jake Tayler Jacobs

So I'm excited about this.

But if you don't ever go get it, the book.

You're going to walk away from every episode this season with something you can use.

So let's jump right into it.

Today's topic is actually called the elephant everyone forgot.

I'm starting here for a reason.

Because before I can teach you what operational blindness is, before I can show you what it's costing your organization, I need to reframe how you think about organizational failure.

Because here's what most leaders do.

When something isn't working, they look for someone to blame.

The department is underperforming.

Fire the director.

Metrics aren't hitting.

Replace the manager.

The complaints keep coming.

It must be a people problem.

And look, sometimes it very much is a people problem.

I'm not naive.

But more often than not, you got talented people just trapped in broken, old, antiquated systems.

And this is what's causing the demise of so many organizations.

Doesn't matter how many heads you swap out, the result will stay the same.