Dr. Jake Tayler Jacobs
👤 SpeakerAppearances Over Time
Podcast Appearances
Best people leaving.
And what does everyone say?
The people are the problem.
Complacent, arrogant, out of touch.
Doesn't that sound familiar?
How many times have you heard someone say that about sterile processing departments?
They just don't get it.
They don't care about OR.
They're not working hard enough.
Gerstner walks in, an outsider, by the way, which is how I feel.
which is important.
And he sees something completely different.
He sees talented people, some of the best in the industry, people who desperately want to succeed, people who are working hard, but they're trapped, trapped in beliefs they can't see, trapped in systems that make failure inevitable, trapped in metrics that measure the wrong things, beliefs that trapped IBM.
Let me give you three beliefs that were killing IBM.
Make sure you write this down.
One,
We're a hardware company.
IBM believed their future was mainframes and PCs.
That's where the money had always come from.
That's where they, that's what they knew.