Dr. Jake Taylor Jacobs

The COOC's OR efficiency stuck at a ceiling.

The CNOC's quality risk that won't go away.

The surgeons are complaining again.

The OR director is frustrated still.

Same organization, completely different realities.

How is this possible?

The answer is they can't see what you see.

The SPD director isn't lying to you.

They're not hiding problems.

They're not being defensive just to protect their job.

They genuinely don't know.

The metrics they have access to, turnaround times, volume, productivity, those metrics measure activity.

They measure what happens inside SPD.

But the symptoms you're experiencing as an executive, cost overruns, OR delays, quality risks, those are outcomes.

They happen outside the SPD downstream in the OR and the CFO's spreadsheets and the CNO's incident reports.

And there's no connection between the two.

The SPD director is measuring one thing, you're experiencing another, and nobody has built the bridge.

That will let them see what you see.

Here's a side note.

The SIP's hand, I don't have it on me right now, but our logo is literally the hand of upstream-downstream connection.