Dr. Jake Taylor Jacobs

speaker

1,094 appearances 2 recordings 1 series first heard Jan 2026 last heard 24 Feb

Dr. Jake Taylor Jacobs’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 2 in all, peaking in Feb 2026 with 1.

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Bred To Lead | With Dr. Jake Tayler Jacobs · Ep. 039 The Dance Begins: Curing Operational Blindness in Healthcare · 24 Feb 2026 podcast

I want you to mull it away.

And this is how to spot operational blindness in any organization.

Before I close, I want to give you something that you can actually use.

I got you.

Five questions.

First question.

Can your upstream functions tell you with data how their work affects downstream outcomes?

Can SPD tell you how their operations affects OR efficiency?

Can manufacturing tell you how production decisions affect customer quality scores?

Can IT infrastructure tell you how their investments affect application performance?

If the answer is no, if the upstream can only report on their internal activity, you have a visibility gap.

Question two, do your measurement systems track activity or outcomes?

Are you measuring turnaround times or readiness?

Are you measuring output volume or customer impact?

Are you measuring cost per transaction or value creation?

If you primarily measuring activity, you're probably optimizing for the wrong things.

Because if you you can't just look at someone's activity and then decide based on activity that they're a value enabler.

When somebody can stay busy 40 hours a week and that makes you happy because you're looking at productivity, but they created no new value for the company.

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