Dr. Jake Taylor Jacobs

speaker

1,094 appearances 2 recordings 1 series first heard Jan 2026 last heard 24 Feb

Dr. Jake Taylor Jacobs’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 2 in all, peaking in Feb 2026 with 1.

newest first · ▶ plays the moment

They just appease your productivity log.

This is why it's very important to be careful.

What you pay attention to will be what you measure and what you measure will be what you manage.

What you manage will be what you have to grow.

Question number three.

Do systemic feedback loops exist between interdepartment functions, interdependent functions?

The surgical services provide regular structure feedback to SPD, not just complaints, but data.

And how does SPD receive it?

Does customer success teams provide regular input to product development, product development, not just escalation or patterns?

And how do they receive it?

The sales provide systemic feedback to operations about what's affecting those close rates and how is it received?

If feedback is ad hoc as I want to.

or complaint-driven, or absent, the system can't learn itself.

You have to build a culture that's okay with being short sometimes because that's what makes the system get better.

What I always state, problems create new policies that we can now govern and regulate.

So if a problem is new and we don't have a policy or process for it, I can now put a process together for it in a policy to regulate the process.

Therefore, we now have a governing loop.

Now we're protected on that end.

What was once a liability is now a legal strength.

Question four, when things go wrong, do you look for people to blame or systems to fix?

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