Dr. Jake Taylor Jacobs

That's simply the nature of sterile processing.

Elephants can't dance.

But here's what I've learned in over a decade of turnaround and with over 20 years that Sips Healthcare has spent in the space working in and around these departments, the limitation isn't real.

It's a belief.

It's just like IBM.

That belief is invisible to people trapped inside it.

The sterile processing director who tells you everything is under control isn't lying.

They genuinely believe it.

The metrics they track, turnaround times, volume process, productivity ratios, all look acceptable.

The fires get put out, the trades get processed, and the ORs keep running more or less.

They can't see what you see.

They can't see the surgeon's frustration.

They can't see the case delays that cascade through the OR schedule.

They can't see the cost overruns that show up on the CFO spreadsheet.

They can't see the quality risk that keep the CNO awake at night.

They're not hiding the truth from you.

They're hidden from the truth themselves.

And this is what I call operational blindness.

And it's the hidden force destroying healthcare operations from the inside out.

That was from our book, a segment from our book, Operational Blindness, page 24, 25.