Dr. Jake Taylor Jacobs

speaker

1,094 appearances 2 recordings 1 series first heard Jan 2026 last heard 24 Feb

Dr. Jake Taylor Jacobs’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 2 in all, peaking in Feb 2026 with 1.

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This isn't a fantasy.

It's what's possible when operational blindness is cured.

And everyone told Gerstner that IBM was too far gone to save.

Everyone told him the culture was too entrenched, the bureaucracy too thick, and the problems too deep.

Everyone said elephants can't dance.

Well, Lou Gerstner proved them wrong.

And your hospital can prove them wrong too.

Let's begin.

What is operational blindness?

I want to tell you about two SPD directors I've worked with.

I'll call them Maria and David.

The stories illustrate something important about the problem we're trying to solve.

Maria ran the Sterile Processing Department of a 400-bed regional medical center.

She had been in the role for eight years.

Her team respected her.

Her metrics were solid.

And when I first met her, she walked me through her operation with obvious pride.

The turnaround times, the productivity numbers, the process improvements she had implemented over the years by any conventional measure.

She was doing her job well.

Then I spent a day in the OR.

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