Dr. Michael Gervais
๐ค SpeakerAppearances Over Time
Podcast Appearances
How do you want to be in intense environments when they're not going well?
And some will say, pull me aside.
Some will say, give it to me straight, right between the eyes.
Some will say, so I've got to know.
I've got to know myself and I've got to know them.
And now I'm working to kind of match those two in service of performance.
If it's a post-review and we're sitting down, clearly...
John or Susie kind of blew it.
And then I will say, okay, listen, I want to understand what happened.
And I'm hot and I'm frustrated, or I'm really nervous that this is going to happen again.
I'll tell them my emotional state so that they can settle down.
And I'll say, listen, I might even say, we've talked about this three times.
This is a dangerous conversation here.
We've got to solve this.
Meaning you're at the end of the rope.
I might say that.
Or I might say, look, it's fine.
This happens.
We all make mistakes.
What's my part in it?